Privacy Policy - Caravan 24

1. Introduction

This Privacy Policy explains how Caravan24 (“the Platform”) collects, uses, and protects your personal information when you use this website. By using the Platform, you agree to the practices described in this policy.

2. Information We Collect

Personal Information: Name, email address, phone number, and account details
Listing Information: Details you provide when creating listings
Technical Data: IP address, browser type, device information, and usage data
Cookies: Data collected through cookies and similar technologies

3. How We Use Your Information

To provide and operate the Platform
To create and manage user accounts
To display and promote listings
To communicate with users regarding enquiries or support
To improve website functionality and user experience
To comply with legal obligations

4. Sharing of Information

With other users as part of listings (e.g. contact details you choose to display)
With service providers that assist in operating the Platform
When required by law or legal process
To protect the rights, safety, or property of the Platform or its users

5. Cookies and Tracking

The Platform uses cookies to enhance user experience, analyse traffic, and improve services. Users may adjust browser settings to disable cookies, although this may affect functionality.

6. Data Security

Reasonable technical and organisational measures are implemented to protect personal information from unauthorised access, loss, or misuse. However, no system is completely secure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. User Rights

Access to personal information held about you
Request correction or deletion of your data
Object to or restrict certain processing

9. Third-Party Links

The Platform may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Compliance with South African Law

This policy is aligned with the Protection of Personal Information Act (POPIA). Users’ personal information is processed lawfully and in a reasonable manner that does not infringe privacy.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Continued use of the Platform constitutes acceptance of any changes.

12. Contact Information

For privacy-related queries, please contact using a contact form on a provided page.